Shipping policy

Shipping Policy

We’re so excited to be sending a little piece of Poppie Ruth to you!

Processing & Shipping

Orders are typically processed and shipped within 2–4 business days. During new arrivals, sales, holidays, or other especially busy seasons, processing may take a little longer. We appreciate your patience as each order is carefully packed right here at the boutique.

Once your order has shipped, you’ll receive a tracking number by email so you can keep up with your package.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

At this time, we ship within the United States only.

Delays & Lost Packages

Once an order has been shipped and is in the carrier’s possession, Poppie Ruth is not responsible for delays caused by the shipping carrier, weather, or other circumstances outside of our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate your package, please contact us and we’ll be happy to help however we can.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to have the package sent again.

Damaged Packages

We carefully package every order before it leaves Poppie Ruth. If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and the item received so we can determine the best way to make it right.

A Little Note From Poppie Ruth

We’re a small boutique, and we’re packing each order with the same care we would use if we were handing it to you across the counter. We appreciate your support of our little shop and are so excited to send Poppie Ruth your way!